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We have introduced a range of necessary measures to ensure the ongoing health and safety of you- our loyal shoppers and passionate team members. COVID-19 will be affecting the delivery of some, but not all orders;
- Deliveries to fixed home or business addresses should not be affected - courier services have not been experiencing regular delays.
- Deliveries to PO Box, Parcel Collect & Parcel Locker addresses will be affected – Australia Post are experiencing delays of at least 7 days due to limited flights, social distancing requirements and increased parcel volumes.
Please allow some extra time for returns and exchanges to be processed. Changes to the number of staff on premises and the quarantining of packages means it will take us longer than usual to process returns during stage 4 restrictions. We apologise for the delay and thank you for your understanding during these unprecedented times.
We deliver Australia wide, direct from Santini Australia HQ. Shipping costs are a flat rate of $15 for purchases totalling under $100 and Free shipping for purchases totalling over $100. When goods are in-stock, orders are dispatched within 1 and 3 business day. For back ordered items, we will contact you to advise the delivery date. Shipping times are estimated at between 1 and 3 business days to metro locations, and between 5 and 7 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory, depending on your location.
Delivery time for custom garments, pre-orders and made to order collections vary from the above. Custom garments can take roughly 7 weeks to design and produce before delivery. Made to order collections can take 2-3 weeks to order and deliver. For pre-orders, please refer to the expected delivery period listed on the collection’s homepage.
We understand that you might change your mind about the products you have purchased. Our returns policy allows you 30 days to return any unwanted item at your own cost. Products you are returning must be in their original and unused condition and in the original packaging. Please ensure you do not compromise the original packaging or tags otherwise we will be unable to accept your return. You may return the item for a full refund, excluding face masks and sample items.
Having a Santini Australia account is the quickest and easiest way to manage returns. If you have an account, please sign in and lodge your return in the purchase history tab.
If you would like to exchange an item, the quickest solution is to lodge a Return request in your Santini Australia account, and place a new order on our website. This circumvents potentially lengthy periods for shipping and processing, and ensure you get your new item as soon as possible.
If you checked out as a guest, please get in touch with us via email and we will provide details on how to return your product(s). All items are to be returned directly to Santini HQ for processing.
Please get in touch with us via email before returning your item(s) to Santini Australia, if you checked out as a guest and do not have a Santini Australia account.
You can reach us here: email@example.com
Please return your goods within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging. Santini Australia will process all returns within three (3) working days of receiving the returned goods back. We recommend that you use a trackable service as this helps you and Santini Australia locate your parcel.
The above policy does not impact your rights under the Australian Consumer Law and Regulations. Please note all return items are reviewed upon processing to ensure they meet the return conditions listed above. Goods that do not match return conditions will be returned to the customer.
All refunds will be processed within three (3) working days of approval. Refunds can only be made back to the payment method used for your order. Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email. Please allow up to five (5) days after Santini Australia has completed your refund for your financial institution to take receipt of the refund into your account.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.